How Can We Help?

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Your feedback helps us grow and serve you better. Drop us a line anytime — we’d love to hear from you!

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Have Question?
Contact Us!

We’d love to hear from you! Whether you have a question about our products, need help with an order, or just want to share your feedback — our team is here to help.

Email Us

sales@firstoneaustralia.com.au

address

17-23 Chadderton St
Lansvale NSW 2166 Australia

Call Us

1800 212 779

we’re open

8:30 am – 5:00 pm

faq

Frequently Asked Questions (FAQ)

Welcome to the Naturoma FAQ page! Here you’ll find answers to the most common questions about our products, orders, and policies. If you don’t see your question here, feel free to contact us directly.

Refund and Returns Policy | Privacy Policy

We accept returns within 7 days of purchase for unused, unopened items in their original condition. If you’re not satisfied with your order, we’ll do our best to make it right.

Please contact our customer support at sales@firstoneaustralia.com.au with your order number and reason for return. We’ll guide you through the process.

Typically, our gel air fresheners last up to 30 days, depending on room temperature, airflow, and usage conditions.

Yes! Our candles are made with clean-burning wax and high-quality fragrance oils that are safe for indoor use. Always follow candle safety guidelines for best results.

You can place them in bathrooms, bedrooms, cars, offices, wardrobes, or any enclosed space where you want to enjoy a pleasant fragrance.

We’re committed to reducing our environmental impact. Our packaging is recyclable, and our formulations are designed with sustainability in mind.

Simply browse our online store, add your favourite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Yes, we welcome wholesale inquiries. Please contact us directly for more information on pricing, volume discounts, and shipping.

Orders can be modified or canceled within a few hours of purchase. Please contact us as soon as possible. Once shipped, we are unable to make changes.

Currently, we ship within Australia. For international orders, please contact us and we’ll see how we can help.

Yes! Our products make perfect gifts for birthdays, housewarmings, holidays, and more. Gift packaging options are also available at checkout.

You can reach our team via the Contact Us page, email, or through social media. We aim to respond within 24 hours.

GET IN TOUCH

Wholesale & Retail Partnerships

Interested in stocking our air fresheners or candles? Reach out to our sales team at: sales@firstoneaustralia.com.au